Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, fill out forms, upload files, or communicate with us. This may include:

• Name, email address, phone number
• Hostel details (name, location, description)
• Payment information (processed securely through third-party providers)
• Resident and staff data you input into the system
• Uploaded documents (NID, license, etc.)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Communicate with you about updates, security, and support
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. All data is encrypted in transit and at rest.

4. Sharing of Information

We do not sell or rent your personal data. We may share data with:

• Service providers (payment processors, hosting) under confidentiality agreements
• Law enforcement if required by law

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.

6. Cookies

We use cookies to enhance user experience, analyze usage, and for authentication. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through the Service.

8. Contact Us

If you have questions about this privacy policy, please contact our Data Protection Officer at hostelytics@gmail.com.